Saturday, October 25, 2008

Soft? Skills

I've deconstructed my reaction to "soft skills." Partly, I dislike people labeling other folks work in any less than equal status terms. Who gets to do such labeling? It's disrespectful.

Semantically, hard has two antonyms

HARD <---> SOFT
HARD <---> EASY

If both Soft and Easy have the same antonym then subliminally

SOFT = EASY

So soft skills must be easy skills, not worth paying attention to, much less paying for.

With all the emphasis of the privileged 'hard skills' like math and engineering we drift further from sheltering everyone and openly celebrating our interdependence. Perhaps this imbalance is silently dissolving the love that binds us to each other and all living things.

Never to criticize without offering an alternatvie, we can call these skills what they are: people skills, communication skills, negotiation skills. Human skills. Loving skills.

Tuesday, October 14, 2008

Daily Lean

I am an self-taught when it comes to Lean Production. This is one of the names given to the revolutionary (still) insights generated by the Toyota car company beginning in the 1950s. It is also called Toyota Production Method (TPM) and Continuous Quality Improvement (CQI), Just in Time, and other names.

One part of the philosophy of lean is try out the small adjustments, if they work, keep them until more adjustments occur to you. Here's an example.

I ride my bike as transportation. I have enjoyed this activity in two cities. I have to lock the bike whenever I leave to have a good chance of seeing it when I return.

This requires a lock and key. The key hangs on my lanyard along with my whistle around my neck. When I use the lock the cord wraps and hooks sometimes around anything available, causing frustration and delay.

So, I get a new bag that has a two-part key chain. The type where you can detach the keys from the ring.

Enter creativity :: I moved the detachable key ring to my lanyard.

Now, it's very easy and I had to adjust to the change (remember to use it).
That was success for about three weeks, when more creativity :: I could delete the detachable key ring and use the lanyard clip that's been there all along.

Now I lock my bike and there's no tangled lines and accessing the key and replacing it takes just a few seconds.

Monday, August 25, 2008

This Page Intentionally Left Blank

Sometimes I get formal material in the mail purporting to give me information I need to make some complicated decision like how to vote my six shares of a stock. As I slog through mind numbing financial/legalese I come to a mostly blank page with this right in the middle ...
This page intentionally left blank.
And my head reels. This page isn't blank at all—There's a sentence right in the middle of it! Another example of how we drive ourselves batty. A better way?:
On this page? 
Just three lines. 
Now, go on.

Wednesday, August 13, 2008

Double Yes, Part II

After writing my first blog on the double yes syndrome (July 6) I have begun to notice it's effects on other areas. One is pooled money: when a group has contributed dues/taxes, etc. into a common pool, the fiduciary managers of that pool of cash act in ways collectively (which means by vote or consensus of the separate individual leadership group) that most of them would not behave privately. Often this means spending the groups money at a higher level than they would with their own funds.

Another instance of the double yes (DYes) is when a decision is made by a group. In Single Yes (SYes) micro-cultures the members participating in the discussion put their best thoughts out ahead of the decision. They attend to the accepted process and work within it. This is the intent of Roberts Rules of Order and other parliamentary systems.

But watch with the DYes: the group decides, and then continues to hash out the decision! Say a condo meets at its annual meeting and decides that a longer ladder for accessing its flat roof would be wise. All quickly agree. One of the members, not necessarily on the board, continues with the research of the ladder and locates a modern ladder that could serve. Suddenly there's a flurry of concerns about unauthorized access. In DYes micro-cultures that is perfectly acceptable and not a cause of friction or notice even. For those raised with a single yes this is troubling as it shows once again that a decision in DYes culture is the START of discussion, while a decision in SYes cultures ENDS discussion and starts action.

Wednesday, July 23, 2008

Go Ahead, Plan All I Want

Productivity?

Ha, despite my considerable efforts to find just the right way to "get things done" my time, own body and flow of events conspire to make that something that floats away like so many clouds.

Due to that, I have come to a conclusion that I cannot precisely plan beyond a day, day and a half, perhaps two. What I need to do gets done. i know because I find my old lists and see that lots of the items can be checked off. I know a pending due date looms, and here I am at a bar enjoying happy hour.

Dangest thing, I feel/know rather than think/know this is the right thing to do. Tomorrow will be productive. Or, so that's always the lure and promise.

Right now, for example, this is happening:
I have an application due to King County Procurement on Tuesday 7/29/08 at 2 PM or sooner, no exceptions. They make a bid deal about that, but the unfairness, if any, creeps in under door sills, not by letting anyone slide on the due dates.

To get said application in I need to check my draft (spelling and grammar mostly and the writing can be utilitarian), make changes and then
Print out the Original
Make five two-sided copies (4 for the appl, one for me)
I'm pitching for three sections, so I do this three times,
prepare the cover sheet for each stack
copy my final files onto a CD
prepare the package
double check everything
get it downtown the day before/the day itself is a failsafe option.

Five days later I have a workshop on Insider Change I'm facilitating. So ...
Finish my Powerpoint and handouts (entails making some decisions about the flow and what to put in/leave out).
Make 25 copies of the handout. Wild guess this one.
Update website to reflect the workshop and some tweaks to bring it up to what I envision it to be. Most of the text is ready, so it's a matter to formatting and remembering what little I understand of CSS and using it.

The website will take about 8 hours/one full day. It will be a psychological study, with my hopes pushing me to try things my meager skills can't deliver. I'll need lots of rest, and time to review the manuals and other stuff to figure out things. Finally, I'll have to settle for something because time has run out, and off it will got to the web. And I'll make a note to make more changes later.

Sunday, 8/3/08 I'll have to make circles on my calendar to take the time off.

Monday, July 21, 2008

Stand

"Yes, I've taken a stand, and my peers who took the other position will fall into their customary tactic of name calling, put downs, and attempting to falsely associate my actions to other parties that are independent of myself and make their own sovereign decisions. These shameful schoolyard, childish maneuvers have no place in our [organization, town, city, state, nation, world].

"As they may seem unable to limit or control their bitterness, meanness and thinly veiled violence by words, I ask everyone to help place a cushion of concern around them and what they say.

"Let them speak. Finish what they have to say. And, by not agreeing nor disagreeing with their content, point out the wickedness of their manners. Show up the attacks, list them. Then remind them of the affirming choices they have the option to make to remain constructive members of our common community.

"I caution myself, and those who work to sustain a working common area where we speak and talk as mature adults, that finding support among enough of us to discourage this behavior will take time. We ourselves will become the focus of a full load of their venom, that's for certain.

"Prepare yourself, know what you intend, and stick to the issue of etiquette and manners.

"I suspect this tragic pattern developed when we learned two behaviors in our youth. One, under the watchful eyes of our parents, teachers, coaches, and other responsible adults, taught us polite behaviors. If we were well raised, we learned how to disagree without being destructive or disagreeable.

"The other, out of sight of adults, had very few limits. Those behaviors unleashed our meanest sides as we teased, scratched, kicked and otherwise fought each other seeking to dominate one another. Over time, as the rest of us fell silent and watched, the remaining children seeking dominance kept fighting each other.

"We left childhood with a split personality. Now we see the price we paid, the majority of us who fell silent, for our withdrawal. Our space in the middle where we ought to be able to come and talk as peers and respectful equals is soured over with behavior no kindergarten teacher would tolerate for a moment.

"As we grew older, then it appears we have allowed our tolerated social behaviors to grow younger. As 'up we grew down we forgot,' to quote ee cummings.

"Unlike the notion in physics that nothing stops unless acted upon by an outside force, in our human world we can apply brakes by acting from an inside force. You and I know our feelings, we can not let our capacity to uphold a workable public zone be allowed to drift without someone minding the rudder. Indeed, we can step up to the helm and within ourselves, as a first step, commit to support positive public discussion of controversial views. We can make it known in advance by letter and when offered a chance on the media channels that we look forward to counting the positive ways things can be discussed. We will note the negative manners that are a throwback into immature schoolyard tactics.

"Once you have that first inner decisiveness to uphold a positive common arena, look to find another that shares that hope. Find a small action to begin with and experiment.

"This is vital community work. The space where we come to debate and decide we hold in sacred trust. We seldom speak of it in those terms, but consider that no one person "owns" it, and when it we honor and protect it we receive in return mutual acknowledgment and support for participation.

"We know the rules: lets list them and abide by them:
  • Attack the problem not the person.
  • No putdowns.
  • No disrepecting.
  • No personal attacks."

Virgin Mobile Update

Got a call from VM a few days after the 4th of July. Turns out, they approved a refund and I could expect a check within 5 weeks. Opened my mailbox today and, viola! my check! Took 9 working days.

Well done, Virgin Mobile.

In the meantime I got my new cell and number and we're back in (mobile) business.